Privacy Policy

1. Introduction

Welcome to OPSONIQ ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cognitive process automation platform and website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

2.1 Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Apply for our beta program
• Request a demo
• Contact us via our contact form
• Subscribe to our newsletter
• Use our platform and services

The personal information we collect may include:

• Name and contact information (email address, phone number)
• Company name and job title
• Account credentials (username and password)
• Payment information (processed securely through Stripe)
• Communication preferences
• Any other information you choose to provide

2.2 Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our platform:

• Log and usage data (IP address, browser type, operating system)
• Device information
• Location data (general geographic location)
• Cookies and similar tracking technologies
• Analytics data (page views, time spent, click patterns)

3. How We Use Your Information

We use the information we collect or receive:

• To provide, operate, and maintain our platform
• To create and manage your account
• To process your transactions and send related information
• To send administrative information, updates, and security alerts
• To respond to your inquiries and provide customer support
• To send you marketing and promotional communications (with your consent)
• To improve our platform and develop new features
• To monitor and analyze usage trends and preferences
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

4. Will Your Information Be Shared With Anyone?

We may share your information in the following situations:

• Service Providers: We share your information with third-party service providers that perform services on our behalf (e.g., hosting, analytics, payment processing, email delivery).
• Business Transfers: We may share or transfer your information in connection with a merger, sale, or acquisition of all or a portion of our business.
• Legal Obligations: We may disclose your information if required by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information for any other purpose with your consent.

We do NOT sell your personal information to third parties.

5. How Do We Keep Your Information Safe?

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest (TLS/SSL, AES-256)
• Secure authentication and access controls
• Regular security audits and penetration testing
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. How Long Do We Keep Your Information?

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. What Are Your Privacy Rights?

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw your consent at any time

To exercise these rights, please contact us at privacy@opsoniq.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date. We will notify you of any material changes by posting the new privacy policy on this page and, where appropriate, by email.

12. Contact Us

If you have questions or comments about this privacy policy, please contact us:

13. GDPR & CCPA Compliance

We are committed to compliance with the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for California residents. For specific rights under these regulations, please refer to Section 7 above or contact our Data Protection Officer at dpo@opsoniq.com